Alternatives
A simpler alternative to your live chat tool.
Most teams come to muro to leave per-seat or metered billing. Pick the tool you are leaving and see what changes, with the sources for every price.
- 21 tools
- Prices and hosting read on 10 October 2026
- Every number linked to its source
Intercom alternative
Seats add up fast and the AI resolutions are billed on top, the bill becomes unpredictable the moment support gets busy.
- Pricing
- Per seat, from $39
- EU hosting
- EU as an option
Crisp alternative
The seat caps per tier force an upgrade the moment you add a couple of agents, even if you barely use the higher-tier features.
- Pricing
- Flat per workspace, from $45
- EU hosting
- EU by default
Tidio alternative
You pay per operator and again for AI conversation volume, so costs climb on two axes at once.
- Pricing
- Usage (conversations), from $29
- EU hosting
- EU by default
Tawk.to alternative
Free is great until you need to remove the “powered by” badge, want real support, or hit the limits, then it gets nickel-and-dimed.
- Pricing
- Free
- EU hosting
- No EU option
LiveChat alternative
Every agent is another monthly line item, so staffing up for busy periods directly raises the bill.
- Pricing
- Per seat, from $25
- EU hosting
- EU as an option
Drift alternative
It’s built and priced for enterprise revenue teams, overkill and over-budget for a support widget.
- Pricing
- Enterprise, quote-based, sales-seat pricing
- EU hosting
- No EU option
Zendesk alternative
You buy the whole suite and pay per agent, even if all you really wanted was a clean live-chat widget.
- Pricing
- Per seat, from $69
- EU hosting
- EU as an option
HelpCrunch alternative
Pricing scales with team members, so the cost tracks your headcount rather than your usage.
- Pricing
- Per seat, from €15
- EU hosting
- Unclear
Chatwoot alternative
Self-hosting is “free” until you price in the server, upgrades, backups and on-call; the cloud version then bills per agent.
- Pricing
- Per seat, from $19
- EU hosting
- No EU option
Gorgias alternative
The bill is metered by tickets, so a busy month or a viral product pushes you into overages or a forced upgrade right when support is hardest.
- Pricing
- Usage (tickets), from $10
- EU hosting
- Unclear
Freshchat alternative
You pay per agent and then again for bot sessions, and several useful pieces sit behind higher suite tiers.
- Pricing
- Per seat, from $23
- EU hosting
- EU as an option
Help Scout alternative
It is priced per user and by contacts, and live chat (Beacon) is a secondary surface rather than the main event.
- Pricing
- Per seat, from $30
- EU hosting
- No EU option
Front alternative
It is built around collaborating on shared email and bills per seat, so website live chat with AI is not really its centre of gravity.
- Pricing
- Per seat, from $35
- EU hosting
- EU as an option
Olark alternative
It bills per agent, several useful pieces are add-ons, and AI is not really the point.
- Pricing
- Per seat, from $29
- EU hosting
- No EU option
Userlike alternative
It is priced per operator, and the messaging channels and automation you want sit on the upper tiers.
- Pricing
- 3 seats minimum, from €105
- EU hosting
- EU by default
HubSpot alternative
The free chat is a hook; the features you actually want live in Service Hub seats, and the price climbs fast as you add tools and contacts.
- Pricing
- Per seat, from $10
- EU hosting
- EU as an option
Zoho SalesIQ alternative
It is priced per operator and really shines only once you are all-in on the wider Zoho ecosystem.
- Pricing
- Per seat, from €10
- EU hosting
- EU as an option
Smartsupp alternative
It is priced per agent, and the AI and automation you want sit on the higher tiers.
- Pricing
- Flat tiers, from $24
- EU hosting
- EU by default
JivoChat alternative
It bills per agent, and the pitch is breadth of channels rather than a modern AI that answers from your docs.
- Pricing
- Per seat, from $28
- EU hosting
- Unclear
Chatra alternative
It is priced per agent and stays deliberately simple, so there is no real AI answering from your own content.
- Pricing
- Per seat, from €31
- EU hosting
- Unclear
Re:amaze alternative
It is priced per team member, and the AI and automation you want sit on the higher tiers.
- Pricing
- Per seat or flat, from $29
- EU hosting
- Unclear
Pricing shows the model and the entry plan with live chat as listed on each vendor's page on 10 October 2026. EU hosting is what each vendor's own legal pages say about where data is stored. Positioning copy as of June 2026.
Sources
Where the numbers come from.
We read every pricing page and every privacy and legal page ourselves, and published the results with open datasets.
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