Alternative
The best JivoChat alternative
A multichannel business messenger bundling live chat, email, phone and social channels, aimed at SMBs. It bills per agent, and the pitch is breadth of channels rather than a modern AI that answers from your docs.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $140
- EU hosting
- Germany
- Unclear
- Widget, before any click
- 11 kB
- 381 kB
- Agents
- Unlimited
- Billed per seat
JivoChat figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
Leaving JivoChat: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave JivoChat for muro
AI that answers from your docs
It answers what your docs cover and hands the rest to a person. Unlimited on your own Anthropic key.
Flat, not per agent
Unlimited agents on one plan.
One inbox for every project
Several sites, one price.
When JivoChat is the better choice
JivoChat makes sense if bundling phone, social and email channels into one operator app is your main need.
We would rather you pick the right tool than the wrong one. If that is JivoChat, the comparison below still shows what you get and what it costs.
Side by side
muro vs JivoChat, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check JivoChat's pages before you decide.
Pricing
JivoChat pricing vs muro.
List prices from JivoChat's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
JivoChat
- How it is priced
- Per seat
- Entry plan with live chat
- Basic, listed at $28
- Free plan
- Yes
Only the price "if billed annually" is printed; a monthly price is not listed.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | JivoChat | muro Solo |
|---|---|---|
| 1 person | $28 | $19 |
| 3 people | $84 | $19 |
| 5 people | $140 | $19 |
| 10 people | $280 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
JivoChat and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good JivoChat alternative?
If your priority is live chat with a strong AI at a flat price, yes. JivoChat is broader on raw channel count.
Does muro do phone or social channels?
No. muro focuses on website chat, replies by email, the REST API and webhooks. It is not a multichannel phone and social suite.
Can I avoid per-agent pricing?
Yes, unlimited agents on every plan.
More alternatives
Same format for every tool: what it is good at, where muro differs, and the sources.
- Chatra alternative
- Re:amaze alternative
- Intercom alternative
- Crisp alternative
- Tidio alternative
- Tawk.to alternative
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to JivoChat for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.