Free tool
AI support deflection savings calculator
An AI that answers from your help docs takes the repetitive questions off your team. Turn that into numbers: the agent hours you get back and the labor cost you save, every month and every year.
- Free, no signup
- Runs in your browser, nothing saved
- Your inputs, no assumed benchmarks
Your numbers
Total inbound conversations across all your projects: chats, emails and form tickets together.
Share of tickets that are common questions your docs already answer. Count them in last month's conversations rather than guessing.
Of those answerable questions, the share the AI closes with no human. Start low and raise it once you have seen real results.
Average hands-on time per ticket, including reading, looking things up and context switching.
True cost of an hour of support: wage plus payroll, tools and overhead. Use your contractor rate if that fits better.
What one AI answer costs on your own key, at provider cost. A short reply on a current model is a few cents or less. Set 0 to see gross labor savings.
What you save
Net saved per year
$13,951
That is $1,163 a month, and it frees 0.3 agents worth of time.
- Tickets deflected a month
- 336
- Agent hours saved a month
- 39 h
- Labor cost saved a month
- $1,176
- AI cost to deflect them a month
- $13.44
muro answers from your own docs and hands off when the answer is not there, across all your projects from one inbox. AI credits come with every plan, and your own Anthropic key makes AI unlimited with no markup, so these savings are not eaten by per-resolution fees.
Illustrative estimate from your inputs, not a quote. FTE uses 1,760 productive agent-hours a year (about 33 hours a week after meetings, breaks and time off).
Read the result as a range, not a promise
The two percentages carry most of the result. A help center that covers your common questions makes the first one honest; an AI that hands off when the answer is not in your docs keeps the second one safe, because the visitor still reaches a person when it matters.
Related: why AI customer support is so expensive, the per-resolution vs BYOK cost calculator and how a good AI handoff works.
Questions
Deflection, plainly.
Something else? Write to contact@muro.chat, a person answers.
What does support deflection actually mean?
Deflection is when a customer gets their answer without a human touching the ticket. An AI given your help docs reads the question, finds the answer in your content, and replies, so the conversation closes on its own. The tickets that get deflected are the repetitive, already documented ones, which frees your team for the problems that genuinely need a person.
How do I pick a realistic deflection rate?
There is no universal number, so measure yours. Count how many of last month’s conversations your docs already answer: that is the first input. Then start with a cautious share of those for the AI, and raise it once you have seen real results. The calculator keeps the two apart on purpose, so you are not hiding everything in one optimistic number.
How is the money saved calculated?
It is labor time, not a software invoice. The tool multiplies deflected tickets by the minutes a human would have spent on each one to get hours saved, then multiplies by your fully loaded agent cost per hour. It then subtracts the cost of the AI answers themselves, so you see the net. Everything is computed live in your browser and nothing is sent anywhere.
What is fully loaded agent cost per hour?
It is the true cost of an hour of support, not just the hourly wage. Add payroll taxes, benefits, software seats and overhead, or use your outsourcing or contractor rate. A higher, honest number gives you a more accurate savings figure than the bare wage.
Is this the same as your AI support cost calculator?
No. The other tool compares billing models: what per-resolution AI pricing costs you against bringing your own LLM key. This one is about human time: the agent hours and labor cost an AI deflection saves your team. Use the cost calculator to choose how AI is billed, and this one to size the payback.
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