Comparison
muro vs Crisp
A popular SMB chat suite with a generous free tier and tightly capped seats per plan. The seat caps per tier force an upgrade the moment you add a couple of agents, even if you barely use the higher-tier features.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $95
- EU hosting
- Germany
- EU by default
- Widget, before any click
- 11 kB
- 127 kB
Crisp figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Crisp: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Crisp for muro
No seat ceiling
Crisp makes you upgrade tiers to add agents. muro never counts seats.
AI credits, or your own key
AI credits come with the plan, and your own Anthropic key makes AI unlimited at provider cost.
Lean widget
A 9 KB gzipped widget that loads async, after your page.
When Crisp is the better choice
Crisp is a strong choice if its free tier already covers you, or if you want its bundled CRM, campaigns and status-page features in one place.
We would rather you pick the right tool than the wrong one. If that is Crisp, the comparison below still shows what you get and what it costs.
Side by side
muro vs Crisp, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Crisp's pages before you decide.
Pricing
Crisp pricing vs muro.
List prices from Crisp's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Crisp
- How it is priced
- Flat per workspace
- Entry plan with live chat
- Mini, listed at $45
- Free plan
- Yes
Mini includes 4 seats, Essentials 10.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Crisp | muro Solo |
|---|---|---|
| 1 person | $45 | $19 |
| 3 people | $45 | $19 |
| 5 people | $95 | $19 |
| 10 people | $95 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Crisp and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Crisp alternative?
Yes, especially if you keep hitting Crisp’s per-tier seat caps. muro includes your whole team on a flat plan.
Does muro have a free plan like Crisp?
No permanent free plan. Every workspace gets a 14-day trial with every feature and no card. After that, Solo is $19 a month for up to 10 sites, with your whole team included.
Is muro EU-hosted like Crisp?
Yes. Servers and database at Hetzner in Nuremberg, Germany, email through Amazon SES in Ireland.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Crisp for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.