01
No seat ceiling
Crisp makes you upgrade tiers to add agents. muro never counts seats.
[COMPARE] · CRISP
A popular SMB chat suite with a generous free tier and tightly capped seats per plan. The seat caps per tier force an upgrade the moment you add a couple of agents, even if you barely use the higher-tier features.
[SIDE BY SIDE]
| muro | Crisp | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Tiered, with per-plan seat caps |
| Adding teammates | ✓Unlimited agents on every plan | Capped seats — upgrade to add more |
| AI cost | Bring your own key — no markup, no metering | AI add-ons on higher tiers |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | EU-based (both are EU-friendly) |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Feature-rich, heavier bundle |
| Best for | Teams that grow without re-pricing | Solo/small teams on the free tier |
Positioning as of June 2026. Check Crisp’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
Crisp makes you upgrade tiers to add agents. muro never counts seats.
02
Use your own model key at provider cost instead of paying for a bundled AI add-on.
03
A ~6 KB gzipped widget that loads async and stays out of your Lighthouse score.
[WHEN TO PICK CRISP]
Crisp is a strong choice if its free tier already covers you, or if you want its bundled CRM, campaigns and status-page features in one place.
[FAQ]
Yes, especially if you keep hitting Crisp’s per-tier seat caps. muro gives unlimited agents on a flat plan.
muro runs a 14-day free trial rather than a permanent free tier, then a flat plan from $19/mo with unlimited agents.
Yes — conversations and email stay in the EU (Hetzner DE and Amazon SES eu-west-1).
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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