01
Staff up without re-pricing
Add agents for peak periods freely — the plan price doesn’t move.
[COMPARE] · LIVECHAT
A mature, sales-focused live-chat platform billed per agent per month. Every agent is another monthly line item, so staffing up for busy periods directly raises the bill.
[SIDE BY SIDE]
| muro | LiveChat | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per agent / month |
| Adding teammates | ✓Unlimited agents on every plan | Each agent billed monthly |
| AI cost | Bring your own key — no markup, no metering | AI add-on (separate product) |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | US-based |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Heavier bundle |
| Best for | Flat, predictable billing | Sales teams wanting a mature toolset |
Positioning as of June 2026. Check LiveChat’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
Add agents for peak periods freely — the plan price doesn’t move.
02
BYO model key instead of a separate paid AI product.
03
Conversations and email stay in the EU by default.
[WHEN TO PICK LIVECHAT]
LiveChat suits sales-led teams that want its mature reporting, integrations marketplace and ticketing companion product.
[FAQ]
Yes if per-agent pricing is the pain — muro includes unlimited agents on a flat plan.
No. Every plan includes unlimited agents.
muro keeps data in the EU (Hetzner DE, Amazon SES eu-west-1).
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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