01
One flat price, not seats plus sessions
muro does not meter agents or AI sessions, the price is the plan.
[COMPARE] · FRESHCHAT
The messaging product inside the Freshworks suite, aimed at teams that also use Freshdesk and want chat, bots and channels together. You pay per agent and then again for bot sessions, and several useful pieces sit behind higher suite tiers.
[SIDE BY SIDE]
| muro | Freshchat | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per seat + metered bot sessions |
| Adding teammates | ✓Unlimited agents on every plan | Every agent is another seat |
| AI cost | ✓Bring your own key — no markup, no metering | Freddy AI metered by session |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | Region options, EU on request |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Heavier messaging bundle |
| Best for | Lean teams that want a flat bill | Companies standardised on Freshworks |
Positioning as of June 2026. Check Freshchat’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
muro does not meter agents or AI sessions, the price is the plan.
02
Bring your own Claude key; the AI answers from your docs at zero markup instead of per bot session.
03
Conversations and email stay in the EU on every plan, not only on request.
[WHEN TO PICK FRESHCHAT]
Freshchat makes sense if you are already invested in the Freshworks ecosystem and want chat that plugs straight into Freshdesk and the rest of the suite.
[FAQ]
If per-seat plus bot-session billing is the problem, yes. muro gives you live chat, a shared inbox and AI at a flat price with unlimited agents.
muro hosts all data in the EU by default and offers a signed DPA and a public sub-processor list, with no higher tier required to get EU residency.
No, the AI runs on your own API key, so there are no per-session AI charges.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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