[ALTERNATIVE] · FRESHCHAT

The best Freshchat alternative

The messaging product inside the Freshworks suite, aimed at teams that also use Freshdesk and want chat, bots and channels together. You pay per agent and then again for bot sessions, and several useful pieces sit behind higher suite tiers.

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[SIDE BY SIDE]

muro vs Freshchat, line by line.

As of June 2026

	muro	Freshchat
Pricing model	✓Flat monthly — from $19, unlimited agents	Per seat + metered bot sessions
Adding teammates	✓Unlimited agents on every plan	Every agent is another seat
AI cost	✓Bring your own key — no markup, no metering	Freddy AI metered by session
Data residency	EU only (Hetzner DE + Amazon SES eu-west-1)	Region options, EU on request
Widget weight	~6 KB gzipped, 12 languages, auto-detected	Heavier messaging bundle
Best for	Lean teams that want a flat bill	Companies standardised on Freshworks

Positioning as of June 2026. Check Freshchat’s own pricing page for current numbers.

[WHY TEAMS SWITCH]

Why teams leave Freshchat for muro.

One flat price, not seats plus sessions

muro does not meter agents or AI sessions, the price is the plan.

AI on your own key

Bring your own Claude key; the AI answers from your docs at zero markup instead of per bot session.

EU data residency by default

Conversations and email stay in the EU on every plan, not only on request.

[WHEN TO PICK FRESHCHAT]

When Freshchat is the better choice.

Freshchat makes sense if you are already invested in the Freshworks ecosystem and want chat that plugs straight into Freshdesk and the rest of the suite.

[FAQ]

Questions, answered.

Is muro a good Freshchat alternative?+

If per-seat plus bot-session billing is the problem, yes. muro gives you live chat, a shared inbox and AI at a flat price with unlimited agents.

Is muro GDPR-friendly compared to Freshchat?+

muro hosts all data in the EU by default and offers a signed DPA and a public sub-processor list, with no higher tier required to get EU residency.

Does muro meter AI like Freddy?+

No, the AI runs on your own API key, so there are no per-session AI charges.

Switch from Freshchat in an afternoon.

One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.

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