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Alternative

The best Freshchat alternative

The messaging product inside the Freshworks suite, aimed at teams that also use Freshdesk and want chat, bots and channels together. You pay per agent and then again for bot sessions, and several useful pieces sit behind higher suite tiers.

Start your 14-day trialSee pricing
  • 14-day trial, no card
  • Your whole team included
  • Servers in Germany
muroFreshchat
A month for 5 people
$19
$115
EU hosting
Germany
EU as an option
Agents
Unlimited
Billed per seat

Freshchat figures read from its own pages on 10 October 2026. Sources in the table below.

Verdict

Leaving Freshchat: the short answer.

Both are good tools for different teams. Here is who each one fits, in plain terms.

Why teams leave Freshchat for muro

  • One flat price, not seats plus sessions

    muro does not meter agents or AI sessions, the price is the plan.

  • AI on your own key

    AI credits come with the plan. Bring your own Anthropic key and the AI answers from your docs with no markup, instead of a fee per bot session.

  • Hosted in Germany by default

    Conversations are stored in Nuremberg on every plan.

When Freshchat is the better choice

Freshchat makes sense if you are already invested in the Freshworks ecosystem and want chat that plugs straight into Freshdesk and the rest of the suite.

We would rather you pick the right tool than the wrong one. If that is Freshchat, the comparison below still shows what you get and what it costs.

Side by side

muro vs Freshchat, line by line.

A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.

Pricing model (muro is stronger here)
muroFlat monthly, from $19, whole team included
FreshchatPer seat + metered bot sessionsPer seat. Entry plan with live chat: Growth, listed at $23.Pricing page, read on 10 October 2026
Adding teammates (muro is stronger here)
muroWhole team included on every plan
FreshchatEvery agent is another seat
AI cost (muro is stronger here)
muro1,000 or 3,000 AI credits a month included, unlimited on your own Anthropic key with no markup
FreshchatFreddy AI metered by sessionListed: Freshworks Freddy AI Agent, $0.49 per sessionSource, read on 10 October 2026
Data residency (depends on your needs)
muroGermany (Hetzner, Nuremberg), email via Amazon SES in Ireland
FreshchatEU as an optionRegion "based on location or choice (plan)". Freshdesk says it is chosen at sign-up; nothing equivalent for Freshchat.Source, read on 10 October 2026
Widget weight (depends on your needs)
muro9 KB gzipped script, 11 kB in total before any click in the same test
FreshchatNot measured: freshworks.com refused our test browserHow we measured, 10 October 2026
Best for (depends on your needs)
muroLean teams that want a flat bill
FreshchatCompanies standardised on Freshworks
Free plan (depends on your needs)
muroYes, on one site. Plus a 14-day trial, no card
FreshchatYesPricing page, read on 10 October 2026

Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Freshchat's pages before you decide.

Pricing

Freshchat pricing vs muro.

List prices from Freshchat's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.

muro

Flat price
Solo10 projects
$19a month
FleetUnlimited projects
$59a month
  • Your whole team and unlimited conversations on both plans
  • 1,000 or 3,000 AI credits a month, one per AI action
  • Unlimited AI on your own Anthropic key, no markup
  • 14-day trial, no card
Compare muro plans

Freshchat

How it is priced
Per seat
Entry plan with live chat
Growth, listed at $23
Free plan
Yes
AI
Freshworks Freddy AI Agent: $0.49 per session

Sold in packs of 100 sessions for $49. A session is billed whether or not it resolves the request.

Freshchat pricing pageAI pricing source

What a team pays a month

Entry plan, monthly billing, list price, in US dollars.

People answering chatFreshchatmuro Solo
1 person$23$19
3 people$69$19
5 people$115$19
10 people$230$19

Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.

Questions

Freshchat and muro, answered.

Something else? Write to contact@muro.chat, a person answers.

Is muro a good Freshchat alternative?

If per-seat plus bot-session billing is the problem, yes. muro gives you live chat, a shared inbox and AI at a flat price with unlimited agents.

Is muro GDPR-friendly compared to Freshchat?

muro stores conversations in Germany on every plan, publishes its DPA and full sub-processor list, and lets you export or erase a visitor from the dashboard.

Does muro meter AI like Freddy?

muro does not bill AI per session. Each plan includes a monthly pool of AI credits, one credit per AI action (1,000 on Solo, 3,000 on Fleet). Connect your own Anthropic key and AI is unlimited, with no markup from muro.

More alternatives

Same format for every tool: what it is good at, where muro differs, and the sources.

All alternativesmuro vs Freshchat, in detail

Try muro next to Freshchat for 14 days.

One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.

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