01
AI built in, not absent
muro answers most questions from your own docs before a human is needed, on your own API key, at zero markup.
[ALTERNATIVE] · OLARK
One of the original live-chat tools, focused on straightforward website chat for small businesses. It bills per agent, several useful pieces are add-ons, and AI is not really the point.
[SIDE BY SIDE]
| muro | Olark | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per agent + add-ons |
| Adding teammates | ✓Unlimited agents on every plan | Every agent is billed |
| AI | ✓AI answers from your docs, BYO key | Not an AI-first product |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | US-first |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Classic chat bundle |
| Best for | Chat + AI at a flat price | Simple classic live chat |
Positioning as of June 2026. Check Olark’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
muro answers most questions from your own docs before a human is needed, on your own API key, at zero markup.
02
One price, unlimited agents, features included rather than sold separately.
03
Run several sites from one workspace at one price.
[WHEN TO PICK OLARK]
Olark is fine if all you want is classic, no-frills live chat and you are not looking for AI or a multi-project setup.
[FAQ]
Yes, if you want modern AI-assisted chat at a flat price rather than a per-agent classic chat tool.
Yes, an AI answers visitors from your own docs and hands off to you when unsure, running on your own API key.
It depends on team size, but muro never charges per agent, the price is the plan however many people answer.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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