Comparison
muro vs Olark
One of the original live-chat tools, focused on straightforward website chat for small businesses. It bills per agent, several useful pieces are add-ons, and AI is not really the point.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $145
- EU hosting
- Germany
- No EU option
- Widget, before any click
- 11 kB
- 2.0 MB
- Agents
- Unlimited
- Billed per seat
Olark figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Olark: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Olark for muro
AI built in, not absent
muro answers from your own docs and hands the rest to a person. AI credits are included, or run it on your own Anthropic key with no markup.
Flat, not per agent plus add-ons
One price, unlimited agents, features included rather than sold separately.
One inbox for every project
Run several sites from one workspace at one price.
When Olark is the better choice
Olark is fine if all you want is classic, no-frills live chat and you are not looking for AI or a multi-project setup.
We would rather you pick the right tool than the wrong one. If that is Olark, the comparison below still shows what you get and what it costs.
Side by side
muro vs Olark, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Olark's pages before you decide.
Pricing
Olark pricing vs muro.
List prices from Olark's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Olark
- How it is priced
- Per seat
- Entry plan with live chat
- Live Chat (no AI), listed at $29
- Free plan
- No
The page prints one price per agent without saying whether it is billed monthly or annually.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Olark | muro Solo |
|---|---|---|
| 1 person | $29 | $19 |
| 3 people | $87 | $19 |
| 5 people | $145 | $19 |
| 10 people | $290 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Olark and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Olark alternative?
Yes, if you want modern AI-assisted chat at a flat price rather than a per-agent classic chat tool.
Does muro include AI?
Yes. An AI answers visitors from your own docs and hands off to you when the answer is not there. Every plan includes AI credits, and your own Anthropic key makes it unlimited.
Is muro cheaper than per-agent chat?
It depends on team size, but muro never charges per agent, the price is the plan however many people answer.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Olark for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.