01
You want chat, not a whole CRM
muro is the support widget and inbox without adopting an entire CRM and marketing platform to get it.
[COMPARE] · HUBSPOT
A large CRM and marketing, sales and service suite whose free live chat is the on-ramp into paid Service and Sales Hubs. The free chat is a hook; the features you actually want live in Service Hub seats, and the price climbs fast as you add tools and contacts.
[SIDE BY SIDE]
| muro | HubSpot | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Free tier, then per-seat Hubs |
| Adding teammates | ✓Unlimited agents on every plan | Paid seats per Hub |
| AI cost | Bring your own key — no markup, no metering | AI on higher Hub tiers |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | US-first, EU option |
| Focus | Live chat + AI support | Full CRM + marketing + sales suite |
| Best for | A focused, flat-priced support widget | Teams wanting one big CRM suite |
Positioning as of June 2026. Check HubSpot’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
muro is the support widget and inbox without adopting an entire CRM and marketing platform to get it.
02
Unlimited agents on one plan instead of paying per Service Hub seat.
03
Unlimited AI answers from your own docs at zero markup.
[WHEN TO PICK HUBSPOT]
HubSpot is the right call if you want your chat tied into a full CRM with marketing automation, deal pipelines and sales sequences in one place.
[FAQ]
For live chat and AI support without adopting a full CRM suite, yes. HubSpot is stronger if you want chat as one feature of an all-in-one CRM.
No, muro is focused on live chat and the support inbox. It has a REST API and webhooks so you can sync conversations into whatever CRM you use.
Yes, muro includes unlimited agents on every plan at a flat price.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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