Comparison
muro vs Re:amaze
An e-commerce-focused helpdesk combining chat, email, social and FAQ, popular with online stores. It is priced per team member, and the AI and automation you want sit on the higher tiers.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $59
- EU hosting
- Germany
- Unclear
- Widget, before any click
- 11 kB
- 730 kB
- Agents
- Unlimited
- Billed per seat
Re:amaze figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Re:amaze: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Re:amaze for muro
Flat, not per member
Unlimited agents on one plan.
AI from your own docs, on your key
AI credits come with the plan, and your own Anthropic key makes it unlimited with no markup.
One inbox for every store
Run several sites at one price.
When Re:amaze is the better choice
Re:amaze is the stronger tool if you want a full e-commerce helpdesk with native chat, social and order integrations in one place.
We would rather you pick the right tool than the wrong one. If that is Re:amaze, the comparison below still shows what you get and what it costs.
Side by side
muro vs Re:amaze, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Re:amaze's pages before you decide.
Pricing
Re:amaze pricing vs muro.
List prices from Re:amaze's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Re:amaze
- How it is priced
- Per seat or flat
- Entry plan with live chat
- Basic / Starter, listed at $29
- Free plan
- No
- AI
- Re:amaze AI Agent: $0.85 per additional resolution
Basic is $29 per team member; the flat Starter plan ($59, unlimited team members, 500 responded conversations) is cheaper from 3 people up.
Each plan includes 5 to 20 resolutions per user per month.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Re:amaze | muro Solo |
|---|---|---|
| 1 person | $29 | $19 |
| 3 people | $59 | $19 |
| 5 people | $59 | $19 |
| 10 people | $59 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Re:amaze and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Re:amaze alternative?
For live chat and AI at a flat price, yes, especially if per-member pricing is the sticking point. Re:amaze is broader as a full e-commerce helpdesk.
Does muro integrate with my store?
muro drops onto Shopify, WooCommerce and any site with one snippet, and its API and webhooks let you sync conversations into your own tools.
Can I avoid per-member pricing?
Yes, unlimited agents on every plan.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Re:amaze for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.