01
Flat, not per member
Unlimited agents on one plan.
[ALTERNATIVE] · RE:AMAZE
An e-commerce-focused helpdesk combining chat, email, social and FAQ, popular with online stores. It is priced per team member, and the AI and automation you want sit on the higher tiers.
[SIDE BY SIDE]
| muro | Re:amaze | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per team member |
| Adding teammates | ✓Unlimited agents on every plan | Every member is billed |
| AI cost | Bring your own key — no markup, no metering | Re:amaze AI on higher tiers |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | US-first |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Heavier helpdesk bundle |
| Best for | Flat-priced chat + AI from your docs | Stores wanting an all-in-one helpdesk |
Positioning as of June 2026. Check Re:amaze’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
Unlimited agents on one plan.
02
At zero markup instead of a tiered AI add-on.
03
Run several sites at one price.
[WHEN TO PICK RE:AMAZE]
Re:amaze is the stronger tool if you want a full e-commerce helpdesk with native chat, social and order integrations in one place.
[FAQ]
For live chat and AI at a flat price, yes, especially if per-member pricing is the sticking point. Re:amaze is broader as a full e-commerce helpdesk.
muro drops onto Shopify, WooCommerce and any site with one snippet, and its API and webhooks let you sync conversations into your own tools.
Yes, unlimited agents on every plan.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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