Alternative
The best LiveChat alternative
A mature, sales-focused live-chat platform billed per agent per month. Every agent is another monthly line item, so staffing up for busy periods directly raises the bill.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $125
- EU hosting
- Germany
- EU as an option
- Widget, before any click
- 11 kB
- 369 kB
- Agents
- Unlimited
- Billed per seat
LiveChat figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
Leaving LiveChat: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave LiveChat for muro
Staff up without re-pricing
Add agents for peak periods freely, the plan price doesn’t move.
AI in the plan
AI credits come with every plan, and your own Anthropic key makes AI unlimited with no markup.
Hosted in Germany
Conversations are stored in Nuremberg by default.
When LiveChat is the better choice
LiveChat suits sales-led teams that want its mature reporting, integrations marketplace and ticketing companion product.
We would rather you pick the right tool than the wrong one. If that is LiveChat, the comparison below still shows what you get and what it costs.
Side by side
muro vs LiveChat, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check LiveChat's pages before you decide.
Pricing
LiveChat pricing vs muro.
List prices from LiveChat's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
LiveChat
- How it is priced
- Per seat
- Entry plan with live chat
- Essential, listed at $25
- Free plan
- No
- AI
- Text (LiveChat) AI Agent: $0.99 per extra AI resolution
New trials are sold as Text plans; the older LiveChat plans are legacy.
Plans include 10 to 200 resolutions a month; extra ones are $0.99 each.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | LiveChat | muro Solo |
|---|---|---|
| 1 person | $25 | $19 |
| 3 people | $75 | $19 |
| 5 people | $125 | $19 |
| 10 people | $250 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
LiveChat and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good LiveChat alternative?
Yes, if per-agent pricing is the pain: muro includes unlimited agents on a flat plan.
Does muro bill per agent like LiveChat?
No. Every plan includes unlimited agents.
Where does muro host data versus LiveChat?
Servers and database at Hetzner in Nuremberg, Germany, email through Amazon SES in Ireland.
More alternatives
Same format for every tool: what it is good at, where muro differs, and the sources.
- Drift alternative
- Zendesk alternative
- HelpCrunch alternative
- Chatwoot alternative
- Gorgias alternative
- Freshchat alternative
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to LiveChat for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.