01
No server to babysit
Skip the VPS, the upgrades, the backups and the on-call — muro is hosted and maintained for you.
[ALTERNATIVE] · CHATWOOT
An open-source customer-engagement platform you can self-host, or use as a per-agent cloud product. Self-hosting is “free” until you price in the server, upgrades, backups and on-call; the cloud version then bills per agent.
[SIDE BY SIDE]
| muro | Chatwoot | |
|---|---|---|
| Pricing model | Flat monthly — from $19, unlimited agents | Self-host (ops cost) or per-agent cloud |
| Who runs the server | ✓We do — nothing to maintain | You, if self-hosting |
| Adding teammates | ✓Unlimited agents on every plan | Per agent on cloud |
| AI cost | Bring your own key — no markup, no metering | BYO setup / add-on |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | Wherever you host it |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Heavier bundle |
Positioning as of June 2026. Check Chatwoot’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
Skip the VPS, the upgrades, the backups and the on-call — muro is hosted and maintained for you.
02
The managed cloud option elsewhere bills per agent; muro doesn’t.
03
EU data residency without you having to architect and prove it.
[WHEN TO PICK CHATWOOT]
Chatwoot is excellent if you specifically want open-source control and have the ops capacity to run and maintain it yourself.
[FAQ]
If you want the managed experience without running a server, yes — muro is hosted, flat-priced and EU-resident.
No. muro is a hosted product; the trade-off is that there is nothing for you to deploy, patch or back up.
Yes — muro includes unlimited agents on every plan.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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