Comparison
muro vs Chatwoot
An open-source customer-engagement platform you can self-host, or use as a per-agent cloud product. Self-hosting is “free” until you price in the server, upgrades, backups and on-call; the cloud version then bills per agent.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $95
- EU hosting
- Germany
- No EU option
- Widget, before any click
- 11 kB
- 1.0 MB
- Agents
- Unlimited
- Billed per seat
Chatwoot figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Chatwoot: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Chatwoot for muro
No server to babysit
Skip the VPS, the upgrades, the backups and the on-call, muro is hosted and maintained for you.
Flat, not per-agent
The managed cloud option elsewhere bills per agent; muro doesn’t.
Hosted in Germany, managed
Servers in Nuremberg and a public sub-processor list, without you running the infrastructure.
When Chatwoot is the better choice
Chatwoot is excellent if you specifically want open-source control and have the ops capacity to run and maintain it yourself.
We would rather you pick the right tool than the wrong one. If that is Chatwoot, the comparison below still shows what you get and what it costs.
Side by side
muro vs Chatwoot, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Chatwoot's pages before you decide.
Pricing
Chatwoot pricing vs muro.
List prices from Chatwoot's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Chatwoot
- How it is priced
- Per seat
- Entry plan with live chat
- Startups, listed at $19
- Free plan
- Yes
- AI
- Chatwoot Captain: $20 per 1,000 credits of extra usage
One price per agent, with no monthly or annual toggle on the page.
1 credit per AI message or action.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Chatwoot | muro Solo |
|---|---|---|
| 1 person | $19 | $19 |
| 3 people | $57 | $19 |
| 5 people | $95 | $19 |
| 10 people | $190 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Chatwoot and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Chatwoot alternative?
If you want the managed experience without running a server, yes: muro is hosted for you in Germany, at a flat price.
Is muro open-source like Chatwoot?
No. muro is a hosted product; the trade-off is that there is nothing for you to deploy, patch or back up.
Can I avoid per-agent cloud fees?
Yes, muro includes unlimited agents on every plan.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Chatwoot for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.