01
Built for website chat, not just email
muro leads with a 6 KB widget and an AI that answers visitors live, with email forwarding for offline replies.
[COMPARE] · FRONT
A collaborative shared-inbox platform for teams that manage email and channels together, aimed at mid-market operations and support. It is built around collaborating on shared email and bills per seat, so website live chat with AI is not really its centre of gravity.
[SIDE BY SIDE]
| muro | Front | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per seat, team-priced |
| Adding teammates | ✓Unlimited agents on every plan | Every seat is billed |
| AI cost | Bring your own key — no markup, no metering | AI features on higher tiers |
| Primary surface | Website live chat + AI | Shared email + channels |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | US-first |
| Best for | Website chat at a flat price | Teams collaborating on shared inboxes |
Positioning as of June 2026. Check Front’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
muro leads with a 6 KB widget and an AI that answers visitors live, with email forwarding for offline replies.
02
Bring the whole team for the plan price, muro never bills per seat.
03
Unlimited AI from your own docs at zero markup, on your Claude key.
[WHEN TO PICK FRONT]
Front is the better tool if your core need is a team collaborating on shared email and messaging inboxes with assignments, comments and workflows.
[FAQ]
For website live chat and AI support at a flat price, yes. Front is stronger if your main job is collaborating internally on shared email.
Yes, every conversation lands in one shared inbox your whole team can work from, with unlimited agents.
Yes, muro includes unlimited agents on every plan.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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