Comparison
muro vs Front
A collaborative shared-inbox platform for teams that manage email and channels together, aimed at mid-market operations and support. It is built around collaborating on shared email and bills per seat, so website live chat with AI is not really its centre of gravity.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $175
- EU hosting
- Germany
- EU as an option
- Agents
- Unlimited
- Billed per seat
Front figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Front: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Front for muro
Built for website chat, not just email
muro leads with a 9 KB widget and an AI that answers visitors live, and you reply by email when you are offline.
Flat, not per seat
Bring the whole team for the plan price, muro never bills per seat.
AI on your own key
AI credits come with the plan, and your own Anthropic key makes AI unlimited with no markup.
When Front is the better choice
Front is the better tool if your core need is a team collaborating on shared email and messaging inboxes with assignments, comments and workflows.
We would rather you pick the right tool than the wrong one. If that is Front, the comparison below still shows what you get and what it costs.
Side by side
muro vs Front, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Front's pages before you decide.
Pricing
Front pricing vs muro.
List prices from Front's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Front
- How it is priced
- Per seat
- Entry plan with live chat
- Starter, listed at $35
- Free plan
- No
- AI
- Front Autopilot: $0.89 per resolved conversation
Starter covers live chat only if chat is the single channel type chosen.
Charged once at the highest level reached: triage $0.05, handoff $0.39, resolution $0.89.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Front | muro Solo |
|---|---|---|
| 1 person | $35 | $19 |
| 3 people | $105 | $19 |
| 5 people | $175 | $19 |
| 10 people | $350 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Front and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Front alternative?
For website live chat and AI support at a flat price, yes. Front is stronger if your main job is collaborating internally on shared email.
Does muro do shared inboxes?
Yes, every conversation lands in one shared inbox your whole team can work from, with unlimited agents.
Can I avoid per-seat pricing?
Yes, muro includes unlimited agents on every plan.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Front for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.