Comparison
muro vs Tawk.to
A free live-chat tool monetised through paid branding removal, hired agents and add-ons. Free is great until you need to remove the “powered by” badge, want real support, or hit the limits, then it gets nickel-and-dimed.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $0
- EU hosting
- Germany
- No EU option
- Widget, before any click
- 11 kB
- 256 kB
Tawk.to figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Tawk.to: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Tawk.to for muro
An AI that knows when to stop
It answers from your docs, labels every reply as AI, and hands the conversation to a person when the answer is not there.
Hosted in Germany
Your conversations are stored in Nuremberg rather than on US infrastructure.
AI credits, or your own key
AI credits come with the plan. Connect your own Anthropic key and AI is unlimited, at provider cost.
When Tawk.to is the better choice
Tawk.to is hard to beat if your budget is genuinely zero and you don’t mind the badge or US hosting.
We would rather you pick the right tool than the wrong one. If that is Tawk.to, the comparison below still shows what you get and what it costs.
Side by side
muro vs Tawk.to, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Tawk.to's pages before you decide.
Pricing
Tawk.to pricing vs muro.
List prices from Tawk.to's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Tawk.to
- How it is priced
- Free
- Entry plan with live chat
- Free
- Free plan
- Yes
- AI
- tawk.to AI Assist: $30 per 1,000 credits of extra usage
The chat is free; only add-ons are priced.
1 credit per AI message.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Tawk.to | muro Solo |
|---|---|---|
| 1 person | $0 | $19 |
| 3 people | $0 | $19 |
| 5 people | $0 | $19 |
| 10 people | $0 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Tawk.to and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Tawk.to alternative?
Yes, if you have outgrown free: muro is a flat paid plan with servers in Germany, your whole team included and an AI that answers from your docs. A small “Powered by muro” link stays on the widget on every plan.
Why pay when Tawk.to is free?
For hosting in Germany, an AI that answers from your docs and hands off to a person, replies by email, and a REST API and MCP server on every plan. If a free tool already covers you, tawk.to is hard to beat.
Is muro’s widget as light as Tawk.to’s?
muro’s widget is 9 KB gzipped, loads async after your page and renders in a Shadow DOM. Our chat widget weight benchmark measured both on the same day, with the same method.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Tawk.to for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.