01
Pay for chat, not a suite
A focused live-chat product without buying a whole help-desk platform per agent.
[COMPARE] · ZENDESK
A large customer-service suite where chat (messaging) is one part of a per-agent ticketing platform. You buy the whole suite and pay per agent, even if all you really wanted was a clean live-chat widget.
[SIDE BY SIDE]
| muro | Zendesk | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per-agent suite tiers |
| Adding teammates | ✓Unlimited agents on every plan | Billed per agent |
| Scope | Focused live chat + inbox | Full ticketing/help-desk suite |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | Regional hosting on higher tiers |
| Widget weight | ~6 KB gzipped, 12 languages, auto-detected | Heavier messaging bundle |
| Best for | Teams wanting chat, not a suite | Large support orgs needing full ITSM |
Positioning as of June 2026. Check Zendesk’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
A focused live-chat product without buying a whole help-desk platform per agent.
02
No per-agent multiplier as the team grows.
03
EU data by default and AI on your own key.
[WHEN TO PICK ZENDESK]
Zendesk is the right call for large support organisations that need full ticketing, SLAs, and a deep help-desk ecosystem.
[FAQ]
If you want live chat without buying the full per-agent suite, yes. muro is focused on the chat inbox and widget.
No — muro is live chat and a shared inbox, not a full ITSM help desk.
Usually, because muro is flat with unlimited agents rather than per-agent suite pricing.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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