Comparison
muro vs Gorgias
A helpdesk built specifically for e-commerce, deeply wired into Shopify, BigCommerce and Magento order data. The bill is metered by tickets, so a busy month or a viral product pushes you into overages or a forced upgrade right when support is hardest.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- How it is priced
- Flat
- Usage (tickets), from $10
- EU hosting
- Germany
- Unclear
- Widget, before any click
- 11 kB
- 628 kB
Gorgias figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
muro or Gorgias: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Gorgias for muro
A bill that ignores your ticket count
muro is a flat monthly price whether you answer ten conversations or ten thousand, no per-ticket meter, no overage surprise.
AI without per-resolution fees
AI credits come with the plan, and on your own Anthropic key the AI answers from your docs with no limit and no markup. No fee per automated resolution.
Every project in one inbox
Run several stores or sites from one workspace at one price, rather than a plan per store.
When Gorgias is the better choice
Gorgias is the stronger choice if you run a high-volume Shopify store and want helpdesk macros wired directly into order, refund and subscription data.
We would rather you pick the right tool than the wrong one. If that is Gorgias, the comparison below still shows what you get and what it costs.
Side by side
muro vs Gorgias, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Gorgias's pages before you decide.
Pricing
Gorgias pricing vs muro.
List prices from Gorgias's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Gorgias
- How it is priced
- Usage (tickets)
- Entry plan with live chat
- Starter, listed at $10
- Free plan
- No
- AI
- Gorgias AI Agent: $0.90 per automated interaction
Priced by ticket volume (Starter covers 50 a month, 3 seats).
$0.90 on annual plans, $1.00 on monthly plans. Each one also uses a helpdesk ticket.
Questions
Gorgias and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Gorgias alternative?
For live chat plus AI support at a flat price, yes, especially if the per-ticket pricing is what pushed you to look. muro is not a full e-commerce helpdesk with native order-management macros.
Does muro charge per ticket like Gorgias?
No. muro is one flat monthly price with unlimited conversations and unlimited agents, so a busy month does not change the plan price.
Can muro answer store questions automatically?
Yes, point its AI at your policy and FAQ pages and it answers shipping, returns and sizing questions from your own words, then hands off order-specific cases to you.
More comparisons
Same format for every tool: what it is good at, where muro differs, and the sources.
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Gorgias for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.