[COMPARE] · GORGIAS

muro vs Gorgias

A helpdesk built specifically for e-commerce, deeply wired into Shopify, BigCommerce and Magento order data. The bill is metered by tickets, so a busy month or a viral product pushes you into overages or a forced upgrade right when support is hardest.

Try muro free →See pricing

[SIDE BY SIDE]

muro vs Gorgias, line by line.

As of June 2026

	muro	Gorgias
Pricing model	✓Flat monthly — from $19, unlimited agents	Per monthly ticket, plus overages
Adding teammates	✓Unlimited agents on every plan	Seats capped per plan
AI cost	✓Bring your own key — no markup, no metering	Automate add-on, billed per resolution
Data residency	EU only (Hetzner DE + Amazon SES eu-west-1)	US-first
Widget weight	~6 KB gzipped, 12 languages, auto-detected	Heavier helpdesk bundle
Best for	Founders who want a flat, predictable bill	High-volume Shopify stores wanting deep order macros

Positioning as of June 2026. Check Gorgias’s own pricing page for current numbers.

[WHY TEAMS SWITCH]

Why teams leave Gorgias for muro.

A bill that ignores your ticket count

muro is a flat monthly price whether you answer ten conversations or ten thousand — no per-ticket meter, no overage surprise.

AI without per-resolution fees

Bring your own Claude key and the AI answers from your own docs at zero markup, instead of paying per automated resolution.

Every project in one inbox

Run several stores or sites from one workspace at one price, rather than a plan per store.

[WHEN TO PICK GORGIAS]

When Gorgias is the better choice.

Gorgias is the stronger choice if you run a high-volume Shopify store and want helpdesk macros wired directly into order, refund and subscription data.

[FAQ]

Questions, answered.

Is muro a good Gorgias alternative?+

For live chat plus AI support at a flat price, yes, especially if the per-ticket pricing is what pushed you to look. muro is not a full e-commerce helpdesk with native order-management macros.

Does muro charge per ticket like Gorgias?+

No. muro is one flat monthly price with unlimited conversations and unlimited agents, so a busy month never changes the bill.

Can muro answer store questions automatically?+

Yes, point its AI at your policy and FAQ pages and it answers shipping, returns and sizing questions from your own words, then hands off order-specific cases to you.

Switch from Gorgias in an afternoon.

One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.

Start free →Why muro is the best Gorgias alternative

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