01
Flat, not per agent
Unlimited agents on one plan.
[ALTERNATIVE] · SMARTSUPP
A European live-chat tool known for chatbots and visitor video recordings, popular with SMBs and online shops. It is priced per agent, and the AI and automation you want sit on the higher tiers.
[SIDE BY SIDE]
| muro | Smartsupp | |
|---|---|---|
| Pricing model | ✓Flat monthly — from $19, unlimited agents | Per agent |
| Adding teammates | ✓Unlimited agents on every plan | Every agent is billed |
| AI cost | Bring your own key — no markup, no metering | Chatbot and AI on higher tiers |
| Data residency | EU only (Hetzner DE + Amazon SES eu-west-1) | EU (Czech Republic) |
| Developer surface | ✓Full REST API + MCP on every plan | Limited API |
| Best for | Flat chat + AI from your docs | Shops wanting visitor recordings |
Positioning as of June 2026. Check Smartsupp’s own pricing page for current numbers.
[WHY TEAMS SWITCH]
01
Unlimited agents on one plan.
02
Unlimited AI at zero markup instead of tiered chatbot limits.
03
Run several sites from one workspace at one price.
[WHEN TO PICK SMARTSUPP]
Smartsupp is a solid fit if visitor video recordings and its e-shop chatbot templates are exactly what you want.
[FAQ]
If you want flat pricing and an AI that answers from your own docs, yes. Smartsupp is strong if visitor recordings are a priority.
Yes, muro hosts all data in the EU with a signed DPA and a public sub-processor list.
Yes, unlimited agents on every plan.
One snippet in your <head>, unlimited agents on a flat plan, your data in the EU. Start a 14-day free trial, no charge today.
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