Alternative
The best Smartsupp alternative
A European live-chat tool known for chatbots and visitor video recordings, popular with SMBs and online shops. It is priced per agent, and the AI and automation you want sit on the higher tiers.
- 14-day trial, no card
- Your whole team included
- Servers in Germany
- A month for 5 people
- $19
- $117
- EU hosting
- Germany
- EU by default
- Widget, before any click
- 11 kB
- 175 kB
Smartsupp figures read from its own pages on 10 October 2026. Sources in the table below.
Verdict
Leaving Smartsupp: the short answer.
Both are good tools for different teams. Here is who each one fits, in plain terms.
Why teams leave Smartsupp for muro
Flat, not per agent
Unlimited agents on one plan.
AI from your own docs, on your key
AI credits come with the plan, and your own Anthropic key makes AI unlimited with no markup.
One inbox for every project
Run several sites from one workspace at one price.
When Smartsupp is the better choice
Smartsupp is a solid fit if visitor video recordings and its e-shop chatbot templates are exactly what you want.
We would rather you pick the right tool than the wrong one. If that is Smartsupp, the comparison below still shows what you get and what it costs.
Side by side
muro vs Smartsupp, line by line.
A check marks the lines where muro is the stronger answer. A dash means it depends on what you need.
Positioning as of June 2026. Hosting, prices and widget weight were read from each vendor's own pages on 10 October 2026, and each line links to its source. Vendors change their plans often, so check Smartsupp's pages before you decide.
Pricing
Smartsupp pricing vs muro.
List prices from Smartsupp's pricing page, read on 10 October 2026. muro is one flat price per workspace, whatever the size of your team.
muro
Flat price- Solo10 projects
- $19a month
- FleetUnlimited projects
- $59a month
- Your whole team and unlimited conversations on both plans
- 1,000 or 3,000 AI credits a month, one per AI action
- Unlimited AI on your own Anthropic key, no markup
- 14-day trial, no card
Smartsupp
- How it is priced
- Flat tiers
- Entry plan with live chat
- Solo, listed at $24
- Free plan
- Yes
Solo is 1 seat, Plus 3, Expert 5; extra Expert seats are listed "from" $34 each.
What a team pays a month
Entry plan, monthly billing, list price, in US dollars.
| People answering chat | Smartsupp | muro Solo |
|---|---|---|
| 1 person | $24 | $19 |
| 3 people | $35 | $19 |
| 5 people | $117 | $19 |
| 10 people | $287 | $19 |
Each total uses the cheapest listed plan that covers the team size, rounded to the dollar. muro Solo covers 10 projects at any team size, Fleet is $59 for unlimited projects. Taxes and usage-based AI add-ons are not included. Method and full table in the live chat pricing comparison.
Questions
Smartsupp and muro, answered.
Something else? Write to contact@muro.chat, a person answers.
Is muro a good Smartsupp alternative?
If you want flat pricing and an AI that answers from your own docs, yes. Smartsupp is strong if visitor recordings are a priority.
Is muro EU-hosted like Smartsupp?
Yes. Servers and database at Hetzner in Nuremberg, Germany, email through Amazon SES in Ireland, and the DPA and sub-processor list are public.
Can I avoid per-agent pricing?
Yes, unlimited agents on every plan.
More alternatives
Same format for every tool: what it is good at, where muro differs, and the sources.
- JivoChat alternative
- Chatra alternative
- Re:amaze alternative
- Intercom alternative
- Crisp alternative
- Tidio alternative
Where the numbers come from: pricing, data residency, widget weight and AI pricing, each with its open dataset.
Try muro next to Smartsupp for 14 days.
One snippet in your <head>, unlimited agents on a flat plan, servers in Germany. Nothing charged today.