From signup to a live widget in 30 minutes

Step 1, Sign up and pick your slug

On muro.chat/signup use a real address, verification is required for invites and password reset. Pick a short workspace slug; it shows in dashboard URLs and is hard to change later.

Step 2, Add your first site

On /onboarding/website, type the domain with no scheme and no path:

acme.com           ✓
www.acme.com       ✓
shop.acme.com      ✓
https://acme.com   ✗ (the form strips the scheme; not a hard error but it warns)

Pick a colour and a default language now, most teams set this once and never change it. The widget supports 12 languages out of the box.

Step 3, Paste the snippet

In /onboarding/install you get the install snippet. Drop it in your <head>:

<script>
  (function(w,d,s,o){
    w.MuroChat=o;
    w[o]=w[o]||function(){(w[o].q=w[o].q||[]).push(arguments)};
    var j=d.createElement(s);j.async=1;
    j.src='https://muro.chat/widget.js';
    d.getElementsByTagName('head')[0].appendChild(j);
  })(window,document,'script','muro');
  muro('init',{widgetId:'wgt_…'});
</script>

Step 4, Lock the origin (recommended)

On /app/sites/<id> add your real domain(s) to Allowed origins. Until you do, anyone who finds your widget id can mount it on a different site. Locking takes 10 seconds and saves you abuse later.

Step 5, Send a test from a real visitor

Open your site in an incognito window. Click the widget. Type "test from <your name>". You should see it land in /app/inbox within a couple of seconds, instantly if Soketi is reachable, otherwise within the 4 s polling tick.

Step 6, Wire your inbox email

Settings → Notifications → set the address you want notified when a visitor message stays unanswered. Default delay is 90 s; tighten or relax depending on how fast you usually reply.

Step 7, Add patterns for the boring questions

Patterns auto-reply when a visitor message matches a keyword or regex. Common ones to set up day-one:

• pricing · cost · how much → your pricing page link
• refund · money back → your refund policy
• hours · open · closed → your support window
• integration · automation · api → your docs / signup page

Common questions during setup

• The widget doesn't appear on my site. Check the browser console, most issues are a CSP that blocks muro.chat. Add https://muro.chat to your script-src and you're done.
• It appears, but messages don't reach the inbox. Open /app/sites/<id> and confirm your origin is in the Allowed origins list (or that the list is empty for now).
• I want to test multiple sites. Add them all under the same workspace, every conversation lands in the same inbox, filterable by site.
• Email forwarding never fires. Either an agent is replying within the delay (good), or Settings → Notifications is empty (fix that).

Anything in the way? Hit reply on this post and we'll look at it. We read every email, no support ticket required.