Add an AI support agent that answers from your own docs

A generic chatbot is worse than no chatbot. It pads, it guesses, it sends people in circles, and every wrong answer chips away at trust. The only AI worth putting in front of your customers is one that answers from your product and shuts up when it does not know.

That is what muro's AI Answer Agent does. Turn it on for a site, point it at your docs, and it replies to visitors in the chat, grounded only on your knowledge base. When it is unsure, or the question needs a human, it hands off instead of bluffing.

Grounded, not generic

Every answer is built from your published help articles plus a short product context you write. The model is instructed to use only that knowledge, never to invent facts, prices, or features. If the answer is not in your docs, it says so in one line and tells the visitor a teammate will follow up.

Set it up in two minutes

1. Open your site in muro and turn on AI auto-reply.
2. Paste your docs, FAQ, or homepage URL into "Train on your site". muro reads the page and turns it into help articles automatically.
3. Optionally add a line of product context (tone, refund policy, key facts).
4. Save. The agent starts answering on the next visitor message.

It knows when to hand off

The agent escalates to a human on refunds, cancellations, account-specific actions, an angry visitor, or anything it is not confident about. And the moment one of your teammates replies, the AI backs off for that conversation so it never talks over a person.

What it costs

Each answer is one AI credit on muro's managed key, which is included in every plan. Prefer no metering? Paste your own Claude key and it runs unlimited at cost. Either way the install is the same one line of widget code.

Flat price, unlimited agents, and an AI that actually knows your product. Start a free trial and have it answering on your site this afternoon.